Subprocessors
Effective Date: September 15, 2025
Last Updated: September 15, 2025
To deliver the Service, PhronEdge may engage third-party companies (“Subprocessors”) that process Customer Personal Data on our behalf. This page identifies our current Subprocessors, their purpose, and their location.
PhronEdge requires all Subprocessors to meet equivalent data protection and security obligations as set out in our Data Processing Addendum (DPA).
Current Subprocessors (Service Data)
Subprocessor | Purpose | Location(s) | Data Categories Processed |
Amazon Web Services (AWS) | Primary cloud provider for hosting, compute, storage (S3, Aurora), networking, backups, secrets management (KMS/Parameter Store), monitoring/logging infra | US and/or EU (per tenant region) | Customer Data (stored content, compute, logs, backups, credentials) |
Amazon Simple Email Service (SES) | Transactional email delivery (alerts, notifications) | US and/or EU (per tenant region) | Recipient email addresses, message subject/body (notifications) |
SendGrid (Twilio Inc.) | Transactional email delivery (alerts, notifications) | US and/or EU (per deployment) | Recipient email addresses, message subject/body (notifications) |
Weaviate B.V. (Weaviate Cloud) | Vector database and semantic search storage for embeddings and retrieval | US and/or EU (per tenant region) | Embeddings, metadata, related retrieval context |
OpenAI, L.L.C. / Microsoft Azure OpenAI Service | Language processing to analyze and summarize Customer Data; configured to not use Customer Data for model training | US and/or EU (per deployment) | Customer-submitted text, model outputs, associated metadata (per feature scope) |
Customer-Authorized Integrations (not Subprocessors)
These services connect only when a customer enables them. Data flows are governed by the customer’s configuration and the provider’s own terms.
Microsoft Graph / Teams (Microsoft) - org directory and Teams workspace sync
Slack Technologies, LLC - workspace sync and messaging data
GitHub, Inc. - repos, PRs, issues
GitLab B.V. - repos, PRs, CI/CD metadata
Bitbucket (Atlassian) - repos, PRs, issues, projects
Atlassian Jira Cloud - issues, projects, tickets
Azure DevOps (Microsoft) - repos, pipelines, boards/work items
Google Calendar (Google LLC) - calendar events, scheduling
Independent Controllers & Vendors (Billing/Payments)
Stripe, Inc. — Payment processing and billing.
Acts as an independent controller for certain processing (KYC, payment details). Certified PCI DSS Level 1.
Subprocessor Notifications
PhronEdge will provide 30 days’ advance notice of new Subprocessors via this page and by email to the admin contact on file.
Customers may also subscribe to receive updates at subprocessors-updates@phronedge.com.
Customers may object on reasonable data protection grounds as described in the DPA.
Historical Subprocessors
If Subprocessors are removed, PhronEdge will update this list with the “Last Updated” date and archive prior versions for at least 12 months.
Questions
For questions regarding Subprocessors, contact:
Privacy inquiries: privacy@phronedge.com
Legal inquiries: legal@phronedge.com